Shipping policy
Order Processing
We process orders within 1–3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.
You will receive a confirmation email after placing your order and a shipping confirmation with tracking information once your order has been shipped.
Shipping Times
Estimated delivery times depend on your location and the shipping method selected at checkout.
- Canada: 3–7 business days
- United States: 5–10 business days
- International: 7–15 business days
Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to weather, holidays, customs, or carrier issues.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your location, order size, and available shipping options.
Any free shipping promotions will be clearly stated on our website.
Tracking
Once your order has shipped, you will receive a tracking number by email when tracking is available.
Please allow up to 48 hours for tracking information to update after your order has been shipped.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed after the order has been shipped.
Lost or Delayed Packages
If your package is delayed or appears to be lost, please contact us so we can help investigate the shipment with the shipping carrier.
Once an order has been handed over to the shipping carrier, delivery times are outside of our control.
International Orders
International customers may be responsible for customs duties, taxes, or other fees charged by their country. These charges are not included in the product or shipping price unless otherwise stated.
Contact Us
If you have any questions about your order or shipping, please contact us through the contact information provided on our website.